The other day I made a phone call to a large corporation and my call was immediately transferred to the Pre-recorded Pacification of Permanent Hold: “All of our representatives are currently busy helping other callers. Please remain on the line and your call will be answered in the order that it was received. All of our representatives are currently….”
As I sat at my desk, phone pressed to my ear, a familiar hollow feeling started growing in my chest and I had an urge to drop the phone and run. Continue reading
